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Shipping and Returns

SHIPPING

Our goal is to ship out orders as soon as possible, and we usually ship within 24 hours of payment receipt, but please allow up to 3 business days for order processing. Orders placed on weekends and holidays will begin processing the following business day. Personalized items will be shipped within 1-2 weeks. 

Once your order is processed, packages will ship from our New York City location via United States Postal Service (USPS) via First Class Mail (2-3 days) or Parcel Post (2-9 days), depending on products ordered. You will receive an email when your package has been shipped and the expected arrival date. We cannot be responsible for transit times, which is the responsibility of the carrier.

How can I find out if my order has shipped?
Please allow up to three business days for your order to be processed and shipped out. Once it has been shipped, a shipping confirmation will be emailed to the email address provided when the order was placed. If you cannot find the shipping email in your inbox, please be sure to check your spam file before contacting us for status.

Rush Shipping/Priority Mail is available at checkout for a flat $10 fee. Rush Fee is non-refundable. USPS priority mail is typically 2-3 business days, but is not guaranteed. We cannot be responsible for transit times, which is the responsibility of the carrier.

Express Mail (1-2 business days depending on location) and Insurance options are available. 

International shipping is available. Please email us at shop@imaginationlanenyc.com. Order will be declared for the full order amount. Imagination Lane is NOT responsible for any additional fees charged by the postal service and/or customs upon arrival.

We cannot be responsible for lost or stolen packages once we have sent items to the carrier.

REFUNDS

Please let us know if there's a problem with your order within 3 days of receipt of your order to receive a refund. All returns must be AUTHORIZED by our customer service department for a refund to be issued.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable and all costs for return shipping are the responsibility of the customer. Be sure that any returns are shipped prepaid, insured and with a tracking number for documentation purposes.
Personalized items, party favors and gift cards are final sale and cannot be returned or exchanged. 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please send your items to:
Imagination Lane 
4 West 21st Street, #11-D
NY,NY 10010
 
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us. 
 
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  
EXCHANGES (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and send your item to: 4 West 21st Street #11-D  New York New York US 10010.
 
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
SHIPPING (RETURNS)
To return your product, you should mail your product to: 4 West 21st Street #11-D  New York New York US 10010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
© 2017 Imagination Lane   Site by Aeolidia